Q1. What is F.L.Y member?

F.L.Y means f block Love You,it is f block Apparel Sdn Bhd privilege members.

 

Q2. What is the benefits of F.L.Y members?

F.L.Y members are entitled to 10% off all full price merchandise at any f block Apparel Sdn Bhd shop or online store.

 

Q3. How do I get F.L.Y membership?

With purchase of  RM 200 or above in a single receipt  then you are qualified to be f block Apparel Sdn Bhd F.L.Y member for free of life.

 

Q4. I am F.L.Y member , do I need to register an account?

Yes, you must register and create an account online at www.fblock.com.my and send your

- F.L.Y member number

- name

- contact number

- online Username

to f block Apparel Sdn Bhd customer service:

Email address: This e-mail address is being protected from spambots. You need JavaScript enabled to view it
 

SMS: 011-14242191

we will help you upgrade to F.L.Y member.

 

Q5. I am F.L.Y member , how I get 10% discount?

The discount price will show after you are upgrade become F.L.Y members.

 

Q6. How do purchase my order on the site?

To order your purchase :-

Please contact f block Apparel Sdn Bhd customer service to confirm size and color available of the item you want to purchase.

Email address: This e-mail address is being protected from spambots. You need JavaScript enabled to view it

SMS: 011-14242191

1. Click “Add to cart” button on the products you wish to purchase.
2. Click “Continue Shopping” to continue add other products into the cart or click “Checkout” to proceed your payment for the products.
3. You'll reach a log in page where you need to log in your account using your Username and Password. If you don't have an account created yet, you need to register an account before you proceed your payment.
4. You'll need to confirm your shipping address on the “Shipping Address” page and click “next” button.
5. From here, you need to select your shipping methods and click “next” button.
6. Next you'll need to choose your payment method then click “next” button.
7. After the steps before this have been done, You need to reconfirm your billing details and agree on the terms and condition.
8. Click “Confirm Order” to complete the order.

 

Q7. What are the payment methods available?


www.fblock.com.my offers various kind of Payment Methods as shown below :-
 

1. Credit Card - Visa or Mastercard

 

2. Via Malaysia Online Banking:


-Maybank2u
-CIMB Click
-EON Bank
-RHB Bank
-Public Bank
-Am Online
-Hong Leong Online
-PBE Bank
-Bank Islam

Note: Your purchased products will not be delivered until we have received your full payment.

 

Q8. What is Pre-Order?

It is limited available, only acept pre-order.

 

Q9. How to change my account personal information and shipping address?

Log-in your account → Click on “Account Maintenance” → Edit your account information and Shipping address here.

 

Q10. I forgot my Password for my account. What should I do to retrieve it?

1. Click on “Lost Password?” and fill your email that used to register the account in the box.
2. Click Submit.
3. A verification token will be sent to you. Once you have received the token, you will be able to choose a new password for your account.

 

Q11. Can I cancel an existing order that have been made?

Yes, only if the order is still on order status, payment have not been made.

- Please send an email to our customers service email at This e-mail address is being protected from spambots. You need JavaScript enabled to view it  with the message title “Request to cancel order” in order to inform us about the cancellation order.

- Orders that are in shipping or shipped or pay will not be cancel.

 

Q12. What does free size mean?

- Free sizes are similar to adult M size = UK8.

 

Q13.What if my ordered item is out of stock?

You can choose to

- change the other price of goods/product , pay different

- we will help you to keep your credit for the next time purchase.

 

Q14. What is the product's transaction currency?

All products transaction currency will be done in RM.

 

Q15. How long does the delivery usually takes?

Delivery usually will takes about 1 to 3 working days.

 

Q16.How to track my shipment?

After we send the parcel we will provide you a parcel number,you can track your parcel shipment status by yourself using the following webside:

Pos Laju Tracking Shipments: http://www.pos.com.my/pos/appl/service/sub_poslaju.asp

 

Q17. What if my parcel is damage or loss?

F Block Apparel Sdn Bhd is not responsible for any damage or loss will mail in the process.

 

Q18. Customer service business hours.

Monday to Friday : 9.30am to 6pm

 

Q19. Can I order on your web page and go to your branch to collect ?

All online purchase and order must deliver by Poslaju

 

Q20. Business Opportunities with f block ?

Yes, We are looking for passionate partners who are entrepreneurial and dedicated to the growth of the brand for domestic international markets. If there are any Licensing (Franchise) enquiries which you will like to send via email, please state your company’s name and Franchising Enquires as the subject of your email to This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

All the information provided will be kept private and confidential.

 

Q21. I still have doubts!

Sorry that we're unable to clear your doubts in the F.A.Q page. Please kindly contact us via email below to clear your doubts.

F Block Apparel Sdn Bhd

Online Purchase Enquiry          This e-mail address is being protected from spambots. You need JavaScript enabled to view it

General Enquiry                       : This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Career Enquiry                        : This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Licensing (Franchise) Enquiry  :  This e-mail address is being protected from spambots. You need JavaScript enabled to view it

SMS: 011-14242191 , Tel: 03-92229122


 

 

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